Business Process Outsourcing – Supporting Compliant and Sustainable Business Operations in Indonesia

XPND provides comprehensive business process outsourcing services to support companies operating in Indonesia through a structured, compliant, and operationally efficient approach.

As regulatory supervision and reporting requirements continue to intensify across tax, employment, corporate governance, and financial functions, businesses are required to maintain accuracy, consistency, and timeliness in their daily operational processes.

With a deep understanding of Indonesia’s regulatory and administrative environment, XPND ensures that core business processes are managed professionally, aligned with applicable regulations, and structured to support operational continuity and long-term business sustainability.

Rather than focusing solely on administrative execution, XPND supports clients in managing essential operational processes that are subject to ongoing regulatory oversight, ensuring documentation integrity and compliance consistency across business functions.

XPND Business Process Outsourcing Services

Through its business process outsourcing services, XPND assists companies in managing essential operational and administrative functions that require continuous compliance and regulatory alignment.

Each service is delivered using a structured workflow that emphasizes compliance accuracy, documentation integrity, and alignment with statutory reporting and corporate governance requirements.

Tax Compliance

Tax compliance in Indonesia requires continuous reporting, accurate documentation, and alignment between operational records and tax filings.

XPND supports companies in managing their tax compliance obligations to ensure that filings are prepared accurately and submitted in accordance with applicable regulations.

Our tax compliance services include:

• Preparation and submission of periodic tax returns
• Management of withholding and reporting obligations
• Alignment of tax records with accounting and payroll data
• Support during tax inquiries and administrative review processes

This approach helps ensure consistency across tax, accounting, and operational records while reducing compliance risk.

Recruitment Services

Recruitment in Indonesia involves both talent acquisition and compliance with employment regulations and administrative requirements.

XPND supports companies in managing recruitment processes in a structured and compliant manner, ensuring that employment arrangements are properly documented and aligned with local labor regulations.

Our recruitment services cover:

• Candidate sourcing and screening
• Employment documentation preparation
• Coordination of onboarding administrative requirements
• Alignment with applicable labor regulations

Payroll Management

Payroll management is subject to strict regulatory requirements, including tax withholding, social security contributions, and statutory reporting obligations.

XPND manages payroll processes to ensure accuracy, timeliness, and compliance with applicable regulations.

Our payroll management services include:

• Monthly payroll calculation and processing
• Tax and statutory contribution withholding
• Payslip preparation and distribution
• Payroll reporting and documentation management

This ensures that employee compensation is administered consistently and in line with regulatory requirements.

HR Administration

Human resources administration in Indonesia requires continuous documentation, reporting, and compliance with employment regulations.

XPND supports clients in managing HR administrative functions to ensure that employee records, employment data, and statutory requirements are properly maintained.

Our HR administration services include:

• Employee data management and documentation
• Employment contract administration
• Leave, attendance, and benefit administration
• Support for regulatory and administrative reviews

Corporate Secretary

Corporate secretarial functions play a critical role in maintaining corporate governance, statutory compliance, and data consistency across government systems.

XPND provides corporate secretary services to ensure that corporate records and statutory obligations are properly managed.

Our corporate secretary services include:

• Maintenance of statutory registers and corporate documents
• Preparation of shareholder and management resolutions
• Coordination of corporate filings and notifications
• Ongoing compliance monitoring

Accounting & Bookkeeping

Accurate accounting and bookkeeping are essential to support tax compliance, regulatory reporting, and informed business decision-making.

XPND manages accounting and bookkeeping functions to ensure that financial records are maintained accurately and in accordance with applicable standards.

Our accounting and bookkeeping services include:

• Transaction recording and ledger maintenance
• Financial statement preparation
• Reconciliation of operational and financial records
• Support for audit and reporting requirements

Why Choose XPND

XPND does not only support administrative execution. We assist companies in managing core operational processes that must remain accurate, compliant, and resilient under ongoing regulatory supervision.

Our service strengths include:

• Transparent
  All processes are communicated clearly from the beginning, including service scope, process stages, and estimated completion timelines.
• Fast
  Document handling is managed through structured timelines with milestone tracking at every stage of execution.
• Experienced
  Our services are supported by professionals with strong corporate and consulting backgrounds, ensuring consistent execution quality and high analytical standards.
• Tech-Driven
  Every document and process stage is managed through an internal tracking system that enables clients to monitor progress in real-time.